Shipping Instructions for Phones and Tablets
- Before packaging, put the device in “Airplane Mode” and turn the device OFF.
- Securely place your ESI Case Code AND your Password (PIN/Pattern unlock code) on the device inside protective packaging. If password is not known, please indicate that as well.
- If an Apple Product, your Apple ID and Apple ID Password associated with the device should be provided.
- Put your Case Code in the Reference Field on the shipping label.
- Ship the device in protective packaging with tracking to:
Evidence Solutions, Inc.
333 N. Wilmot Road
Suite 340
Tucson, AZ 85711-2607
866.795.7166
- Send your Case Code, the Tracking Number, and expected date of delivery to:
This email address is being protected from spambots. You need JavaScript enabled to view it. .
Shipping Instructions for Other Devices
- Securely place your ESI Case Code AND any applicable Passwords on the device inside protective packaging. If passwords are needed but not known, please indicate that as well.
- Put your Case Code in the Reference Field on the shipping label.
- Ship the device in protective packaging with tracking to:
Evidence Solutions, Inc.
333 N. Wilmot Road
Suite 340
Tucson, AZ 85711-2607
866.795.7166
- Send your Case Code, the Tracking Number, and expected date of delivery to:
This email address is being protected from spambots. You need JavaScript enabled to view it. .
Note: If shipping an infotainment device or black box, please receive prior approval from ESI.